Knowledge Base

I'm having login issues
I enter my registered email and password and cannot login at all.   First thing to do is check you have your username and password correct by logging...
Fri, 11 Oct, 2019 at 9:36 AM
Install Limit Exceeded : You have reached your install limit of 2 computers
Depending on your Subscription level you will have limited installs of Loopcloud.  To upgrade your subscription level click here If our system sees a login...
Wed, 26 Feb, 2020 at 1:24 PM
Acceptable Use Policy
1.  You agree and undertake that you will not post, communicate, employ, transmit or make available to or through our website or in the course of using the ...
Wed, 9 Oct, 2019 at 12:49 PM
Refund and Cancellation Policy
If you are purchasing as a consumer (for purposes other than your employment, trade, craft or profession) you have the right to cancel your order within 14 ...
Fri, 11 Oct, 2019 at 9:40 AM
Loopcloud FAQs
Do I need a Loopmasters account to use Loopcloud? Yes, you must use your Loopmasters account, or sign up for one.  Do I need an internet conn...
Fri, 11 Oct, 2019 at 9:42 AM
Finding the log files for support
Loopcloud records logs which contain useful error information.  The logs are stored in %APPDATA% on Windows and in your user Library folder on the Mac.  Thes...
Wed, 9 Oct, 2019 at 12:51 PM
User Content Error Codes
Below are explanations to the error message you may receive when using Loopcloud Local User Content. UC01 - Folder does not exist - This is a rare error...
Wed, 19 Feb, 2020 at 2:54 PM
Finding Loopcloud Windows Setup Logs
When debugging installation problems we may need your install log file.  Follow these instructions: Run Loopcloud setup so you have a recent log file wit...
Fri, 11 Oct, 2019 at 9:43 AM
Can I become a Loopcloud beta tester?
Thanks for your interest in Loopcloud beta testing. We are continually updating and improving Loopcloud, and if you want to get involved in the proce...
Wed, 9 Oct, 2019 at 12:51 PM
What is Loopcloud?
Loopcloud is the complete solution for browsing auditioning and managing all your samples. You can download the app for free, or subscribe to unlock p...
Fri, 11 Oct, 2019 at 9:45 AM