I enter my registered email and password and cannot login at all.
First thing to do is check you have your username and password correct by logging into the loopmasters.com site with the same credentials.
If you still cannot log in:
- Run our diagnostics tool, which can be found HERE. Include a screenshot with your mail to support.
- Users: Find your app.log file and send it to Support HERE. You can get your app.log file by browsing to %HOMEPATH%\Roaming\Loopcloud
Mac OSX Users:
Find your app.log file (go to finder, choose Go To Folder, put ~/Library/Loopcloud in the dialog and press Enter) and send it to Support HERE.