For downloaded content:
- Your bank / Paypal account was illegally charged (fraud)
- You provide a reasonable explanation why the refund needs to be made.
- The zip file has not been downloaded. *
For CD/DVD content:
- Your bank / Paypal account was illegally charged (fraud)
- You provide a reasonable explanation why the refund needs to be made
- The original shrink-wrapped packaging remains on the product
- The unwrapped product has physical damage rendering it unusable (in this case we can ship you another copy of the product)
- The zip file has not been downloaded* (when you buy a CD/DVD, we also put the download version in your account).
Eligibility
A refund is eligible for 60 days from the date of purchase (found in your Order Confirmation Email).Whenever you feel there is a particular condition which qualifies you for a refund, look through our FAQ section and then contact our support staff at support@loopmasters.com
Please be sure to make informed purchases. Each product is clearly labelled with what it contains and what software it requires.Bundles
Due to special pricing policies applied to bundled products (they are priced below the regular List Price) we do not refund any bundled products. Please check the products you already own to make sure you do not buy any duplicates.* A Download counts as such when a download action is commenced (and not completed). We do not monitor the completion of the download. Each click on the download link counts as one download attempt.