Privacy Policy

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat personal information we collect from you through the website, or through such Loopmasters and Loopcloud plugins and services as we might make available to you from time to time.

1. What information do we collect?


We may collect, store and use the following kinds of personal data:

§ information about your visits to and use of this website;

§ information about any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services or those of third parties which are made available through our website or services;

§ information that you provide to us for the purpose of registering with us and/or subscribing to our website services and/or email notifications;

 and any other content you submit to us via the website or our services (collectively, “Your Content”), such as comments, enquiries, marketing preferences, and other information concerning your use of the website or our services.

 2. Information about website visits

 § We may collect information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and number of page views. We may use this information in the administration of this website, to improve the website´s usability, and for marketing purposes.

§ We use cookies on this website. A cookie is a text file sent by a web server to a web browser, and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

§ We may send a cookie which may be stored on by your browser on your computer´s hard drive. We may use the information we obtain from the cookie in the administration of this website, to improve the website´s usability and for marketing purposes. We may also use that information to recognise your computer when you visit our website, and to personalise our website for you.  For more information regarding our use of cookies please refer to section 5 below.

 § Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookie by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.) This may, however, have a negative impact upon the usability of many websites, including this one.

3. Using your personal data

Personal data submitted on this website or through our services will be used for the purposes specified in this privacy policy or in relevant parts of the website.

In addition to the uses identified elsewhere in this privacy policy, we may use your personal information to:

§ process your orders, register and administer your user account, and enable you to login and use the website and our services;

§ if you purchase a third party’s product through our website or service, we may disclose your name and/or email address to that third party if such disclosure is required in order to allow you to obtain and use a licence key for that product from that third party;

§ improve your browsing experience by personalising the website;

§ send information (other than marketing communications) to you which we think may be of interest to you by post or by email or similar technology;

§ send to you marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications to be sent by emailing us at support@loopmasters.com); and

§ to generally run and improve the website and our services.

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

4. Antispam Policy

Newsletter Subscriber

A registered user is added to our Newsletter Subscribers database when he/she leaves the “Yes. I want to subscribe to the Loopmasters newsletter” option ON, on our registration page. After completing our registration process which involves clicking an activation link sent to his/her email account the user becomes a Newsletter Subscriber. Our email communication with our Newsletter Subscribers is based solely on their permission.

What Is Spam?

 Spam is unsolicited email also known as Unsolicited Commercial Email (UCE). It involves emails sent to users who:

§ Have no association with the sender

§ Have registered an account but not opted in to receive commercial emails

§ Have previously opted in but then opted out of receiving commercial emails

It is also email communications without a valid reply-to address.

Email Communications

Loopmasters do not send spam - ever. The goal of our existing email communications is to inform our Newsletter Subscribers of the new audioware releases which are published on a weekly basis. Our Newsletters include the links to our new products, information about promotions and latest news from our industry.

We cooperate with other businesses that target similar audiences as ours - they send our newsletters to their opted-in subscriber base. We are very careful about the antispam practices of these businesses and never cooperate with companies that are outside the scope of our audience or our industry or which have an unclear Antispam Policy. On rare occasions we also send selected partners’ eflyers to our subscriber base.

We do not sell or distribute (for financial gain or for free) or otherwise disclose any partner or customer e-mail addresses to any third parties except when legally required.

Every newsletter contains an Unsubscribe link at the top of the message.

Necessary Communication

There are situations which by their own nature require us to send you emails. These include:

§ Sending a message to your emailbox with the link to activate your account at Loopmasters

§ Sending you invoices for each completed transaction on our website.

§ Sending you emails concerning technical, legal and support matters.

Please make sure you do not flag Loopmasters as ‘Spam’ or ‘Unsolicited’ in your email application. When you register and do not find an activation email in your inbox, check your spam folder.

When you get in contact with us (for example by email or via a form on the website) we will keep records of what is communicated.  This is to ensure we have a record of our discussion for future reference and so we can improve the website.

5. Cookies, Beacons and Tracking

Our website uses ‘cookies’ and similar technologies. Cookies are small text files that are placed on your computer and mobile device by software that you install. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Cookies may also be stored in your internet browser by or on behalf of third parties, such as Google or providers of advertising services.

We use cookies/beacons in the following ways:


Authentication

To log you into our website and service and keep you logged in.

Preferences

To remember information about you such as your preferred language and configuration.

Analytics

To help us understand how you use our website and services, and how often, so we can improve them to deliver a better experience for our users.

To carry out research and statistical analysis to help improve our content, products and services.

Retargeting

We may use cookies to display advertisements to you about products and services we offer, which we think will be of interest to you based upon your previous use of our Website.

We use analytics to collect and store anonymous statistical data about our users’ use of the website. Some of the cookies we use are essential for parts of the website to operate and have already been set. You may delete and block all cookies, but parts of the website may not work properly.

We may also collect information about your computer, mobile phone (or other portable or static device used to access the website) and your visit to the website, including where available your IP address, operating system, login, device name, screen name and browser type, for system administration and to report aggregate information to our partners and if necessary our advertisers.

We may use other technologies such as pixel tags, clear GIFs and web beacons on the website.

For more information about cookies, please visit allaboutcookies.org.  If you do not wish for us to use cookies when you use the Website, please adjust your Internet browser settings to decline cookies (your computer’s help documentation should tell you how to do this).  If you choose to decline cookies, some parts of the website may not work properly. By using the website, you agree to our use of cookies as described above.

If you want to learn about how to opt out of Google’s use of cookies, please visit https://tools.google.com/dlpage/gaoptout/ or your Google Ads Settings (www.google.com/settings/ads). The Google Analytics terms of service can be accessed here: www.google.co.uk/analytics/terms/us.html

6. Other disclosures

In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you:

§ to the extent that we are required to do so by law;

§ in connection with any legal proceedings or prospective legal proceedings;

§ in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

if we buy or sell, or are negotiating the purchase or sale, of any business or assets, in which case your personal information may be shared with the purchaser or seller for that purpose.

We may anonymise information about you (so that you cannot be identified from it by third parties) and provide that information to third parties for the purposes of marketing analysis or to market the website or our services (for example, by letting our business partners know that 50 male individuals from a particular country viewed their product during a particular time period.

Except as provided in this privacy policy, we will not provide your information to third parties.

7. International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

By submitting your information you agree to our use of the data as described in this privacy policy. This includes transferring your data to, and storing it at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or our suppliers. These staff or suppliers may be engaged in the processing of your orders, payments or the provision of support services.

8. Security of your personal data

We will take reasonable precautions to prevent the loss, misuse or alteration of your personal information. Of course, data transmission over the Internet is inherently insecure, and we cannot guarantee the security of data sent over the Internet

We will store all the personal information you provide on our secure servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.

You are responsible for keeping your passwords confidential. We will not ask you for your passwords.

9. Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

10. Your rights

You may instruct us to provide you with any personal information we hold about you.

You may instruct us not to process your personal data for marketing purposes. In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes. You can also instruct us not to use your personal data for marketing purposes by email (to info@loopmasters.com) at any time.

11. Third party websites

The website contains links to other websites. We are not responsible for the privacy policies of third party websites.

12. Financial Information

The website does not store your credit card and payment details on our server. The website retains details of your purchases and purchased products in your profile, but no sensitive details relating to your payment methods are stored or handled by Loopmasters.

13. Contact

If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email to support@loopmasters.com or by post to:

Loopmasters Ltd.

1 Regency Mews
Silverdale Road
Eastbourne
BN20 7AB
UK
e-mail: support@loopmasters.com
Tel/Fax: +44 (0)1323 411353

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