Windows: test tool shows error 12029

This error means that the application cannot connect to the our servers.  This can be caused by:
  • Incorrect or out-of-date TLS/SSL security settings
OR
  • Blocking of access to Loopcloud on your network by a hardware firewall, web proxy or government web filtering.
  • Blocking of access to Loopcloud by Windows or third-party security software. 

INCORRECT OR OUT OF DATE TLS/SSL SECURITY SETTINGS

Open your Internet Options control panel.



It has a title of Internet Properties when open (see below).  Click Advanced, and ensure 'Use TLS 1.2' is enabled.  

Windows 7 and 8.0 users will have needed to install an upgrade from Microsoft to enable this feature.  TLS 1.2 is important as earlier versions have flaws that allow hackers to access your data.



FIREWALLS
If you are running a third-party firewall you should refer out to the vendor's instructions.

Windows Defender security settings should look like this, with 'Outbound connections that do not match a rule are allowed' enabled.




If you need help with these issues please run our test tool, available from http://www.credland.net/tools/ and include the output with your support request.  It will help us figure out whether you have a firewall or TLS issue...

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